This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
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- Strandza 4, Shumen, Bulgaria
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This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
The use of technology to execute tasks with minimal human intervention to improve speed, quality, and cost.
Automation with AI augments traditional automation by using machine learning models and LLMs to handle unstructured inputs, make probabilistic decisions, generate content, and orchestrate complex workflows. Typical patterns include document/intake classification, extraction, enrichment, autonomous routing, and natural-language interfaces.