D e n e v O p e r a t i o n s

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This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.

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Management–Frontline Disconnect

A misalignment between leadership intent and day‑to‑day execution on the frontlines—often caused by weak feedback loops, unclear priorities, insufficient enablement, or incentive structures that conflict with desired behaviors.